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Frequently Asked Questions
Tap a question to expand. Categories are grouped in shadow boxes.
Runtz Weed Strains
What makes Runtz strains unique?
Iconic candy-forward terpene profiles with balanced effects, crafted for flavor and consistency across batches.
Are Runtz genetics indica, sativa, or hybrid?
Most offerings are hybrid-leaning, but we note dominant traits on each product page so you can pick your preferred profile.
How are potency and terpenes verified?
Every batch is third‑party lab tested. COAs include potency, terpene breakdown, and contaminant screening, accessible via batch QR.
Do strain names change per drop?
Limited drops may rotate names and phenotypes, but our Classics remain consistent. Check drop notes for seasonal variants.
What’s the best way to store Runtz flower or carts?
Keep sealed, upright (for carts), cool, and out of direct light. Avoid heat and humidity to preserve terps and potency.
Runtz Cannabis Flower Strains
How fresh is your flower on arrival?
We cure properly and package promptly. Freshness windows are listed by harvest date on the COA and product label.
Is your flower hand‑trimmed?
Premium lines are hand‑trimmed for bag appeal; some value lines use machine trim followed by quality checks.
What’s the average THC and terp % for flower?
THC varies by batch/strain; many land in the 20–30% range. Terpenes commonly total 2–5%+. Always refer to the posted COA.
Can I request a specific harvest date?
We ship the freshest inventory available. For special requests, contact support before ordering and we’ll do our best.
Do you offer smalls or popcorn buds?
Select strains are available as smalls for value pricing. Availability is noted on each product page.
Runtz Carts
What oil is used in Runtz cartridges?
Terp‑rich cannabis extract crafted for flavor fidelity and smooth pulls. Full details and test results are in each batch COA.
Which batteries are compatible?
Most carts use standard 510 threading. Pair with a reliable, variable‑voltage battery and start low to protect terpenes.
Why does a cart taste burnt?
Voltage may be too high or the cart was chain‑hit. Lower the temp, take slow 2–3s draws, and keep the cart upright.
How do I fix a clogged cartridge?
Warm gently with your hands for 30–60s, then take a short primer puff without pressing the button. Avoid excessive heat.
What’s your return policy for carts?
Defective, damaged, or incorrect carts are covered—report within 14 days of delivery with photos and your order number.
Runtz Disposable Vapes
Are disposables rechargeable?
Many are USB‑C rechargeable to ensure you can finish every drop. Check the product specs for the exact model.
How long does a disposable last?
Usage varies by draw length and frequency. Average users report several days to weeks of use per device.
My disposable isn’t hitting—what now?
Charge for 15–20 minutes, then take a gentle primer puff. If it still fails, contact support with your order number.
Do disposables leak during travel?
They’re designed to be leak‑resistant. Keep upright, avoid heat, and use the protective cap when possible.
Can I fly with a disposable?
Regulations vary by location and airline. Always check local laws and airline rules; we recommend packing in carry‑on if legal.
Runtz Vape Pen
Is a vape pen included with carts?
Carts and batteries are typically sold separately unless a bundle is specified. See the product page for kit options.
What voltage should I use?
Start low (e.g., 2.4–2.8V) and increase gradually. Lower temps preserve flavor and reduce the risk of burning terpenes.
How do I clean the 510 connection?
Use a cotton swab lightly dampened with isopropyl alcohol. Let it dry fully before reconnection.
How long does the battery last?
Battery life depends on capacity and voltage; many users get a full day of typical use between charges.
Is there a warranty on pens?
Manufacturer warranties may apply on hardware. Contact support with your order number for assistance.
Runtz Prerolls
What paper and filter do you use?
Ultra‑thin, slow‑burn papers with fitted crutch filters for smooth airflow and an even burn.
Are prerolls made with whole flower?
Yes—premium prerolls use ground whole flower from the stated strain. Any exceptions are clearly labeled.
Do you sell multipacks or minis?
We offer singles and minis (e.g., 5‑packs) depending on the strain and drop. See the product listing for counts.
Best storage to keep prerolls fresh?
Keep sealed in a cool, dark place. Use a humidity pack where legal to maintain ideal moisture.
Can prerolls run or canoe?
Even rolls and steady draws reduce canoeing. Light evenly and rotate the preroll during the first few puffs.
Runtz 3.5g Weed Packs
What’s inside a 3.5g pack?
One eighth‑ounce (3.5 grams) of strain‑specific flower, sealed for freshness with batch and COA info.
Are 3.5g packs the same as jars?
Packs use lightweight, travel‑friendly packaging; jars provide reusable glass. Flower quality standards are the same.
Do packs include humidity control?
Select releases include humidity control where allowed. Otherwise, store properly after opening for best results.
Can I mix strains within one pack?
Each 3.5g pack is single‑strain. Variety options are offered as multipacks when available.
How do I verify authenticity?
Scan the batch QR or check the tamper seal and label details against the product page and COA database.
Runtz Weed Jar
What sizes do jars come in?
Common sizes include 3.5g and 7g depending on the strain and market. Availability is listed per product.
Is the jar UV‑protective?
Jars are designed to reduce light exposure and preserve terpenes. Still store in a cool, dark place for best results.
Can the jar be reused?
Yes—clean with isopropyl alcohol and warm water, then air dry thoroughly before reusing for legal purposes.
Why does my jar smell strong on opening?
That’s normal—opening releases concentrated terpenes after curing. Let it air a moment before resealing.
Do jars include child‑resistant lids?
Yes, packaging is designed to meet applicable regulations in legal markets.
Ordering & Shipping
How do I place an order?
Add products to cart, proceed to checkout, choose your payment method, and click Complete Checkout. Then check your email for payment instructions and reply when ready to pay.
Which payments do you accept?
PayPal, Cash App, Zelle, Venmo, Apple Pay, Bitcoin (10% off), and Chime. Instructions are emailed after checkout.
Do Bitcoin payments really get 10% off?
Yes—select Bitcoin at checkout and you’ll receive a 10% discount on the total before you pay. The wallet address will be sent via email.
How long is processing and delivery?
Processing is typically 1–2 business days (Mon–Sat). Delivery estimates: U.S. 2–3 business days; international 4–7, subject to carrier performance.
What if my order is damaged?
Photograph the package before opening and contact support immediately. We’ll file a claim with the carrier and resolve quickly.